Provision of Cloud Contact Center System with Customer Tender

Notice for Provision of Cloud Contact Center System with Customer Relationship Management (Crm) Software for Psp Unhcr, Representation in Thailand. in Thailand. The reference ID of the tender is 122833092 and it is closing on 29 Jul 2025.

Tender Details

Country: Thailand
Summary: Provision of Cloud Contact Center System with Customer Relationship Management (Crm) Software for Psp Unhcr, Representation in Thailand.
THT Ref No: 122833092
Deadline: 29 Jul 2025
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFQ/25/016/RBAP/PSP
Purchaser's Detail:
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Description:
Private Sector Partnerships (PSP) in Thailand has been achieving outstanding results since its establishment in May 2008. PSP Thailand continues to diversify its fundraising portfolio especially the Direct dialogue fundraising, or face to face (F2F) fundraising which are conducted in-house and Digital and Multi-Channels fundraising. Through in-house and Digital/Multi-Channels fundraising programmes, PSP generates the largest portion of funds that go directly to support refugees in Thailand and around the world. PSP Thailand has established in-house contact center in 2021 to expedite the fundraising activities. The objective includes acquiring new donors and generating additional income from existing donors from telemarketing activities. The service provider will be responsible to provide cloud contact centre with Customer relationship management (CRM) software that are used for outbound telemarketing campaigns, focusing with telesales functions and inbound call services to improve Acquisition and Donor Development. PSP Thailand aims to run the project with cost efficiency while achieving an effective fundraising result from innovative cloud contact centre infrastructure. The function must equip with the automation of dialling telemarketing campaign calls and robust KPI's tracking. As part of this process, PSP Thailand also wants to address backend data architecture/security issues that will accompany integration with Salesforce, credit card validation and other future that...
Documents:

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Provision of Cloud Contact Center System with Customer Relationship Management (Crm) Software for Psp Unhcr, Representation in Thailand. - Thailand Tender

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Thailand, has announced a new tender for Provision of Cloud Contact Center System with Customer Relationship Management (Crm) Software for Psp Unhcr, Representation in Thailand.. This tender is published on ThailandTenders under THT Ref No: 122833092 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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