- Country: Thailand
- Summary: Provision of Cloud Contact Centre System with Customer Relationship Management (crm) Software
- THT Ref No: 89410750
- Deadline: 06 Oct 2023
- Financier: United Nations Development Programme (UNDP)
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: RFQ/23/041/RBAP/PSP
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- Description:
- UNHCR PSP Thailand has established in-house contact centre in 2021 to expedite the fundraising activities. The objective includes acquiring new donors and generating additional income from existing donors from telemarketing activities. The service provider will be responsible to provide cloud contact centre with Customer relationship management (CRM) software that are used for outbound telemarketing campaigns, focusing with telesales functions and inbound call services. PSP Thailand aims to run the project with cost efficiency while achieving an effective fundraising result from innovative cloud contact centre infrastructure. The function must equip with the automation of dialing telemarketing campaign calls and robust KPI-s tracking. As part of this process, PSP Thailand also wants to address backend data architecture/security issues that will accompany integration with Salesforce in 2024, credit card validation and other future data flows. It is required that the cloud contact center system and CRM must be designed according to the scope of PCI DSS compliance. The objective of this Request for Quotation is to engage with prospect vendors to achieve the best overall value to PSP T...
- Documents:
Annex-B--Technical-response-form-.docx
Annex-C--Financial-offer-form-.xlsx
Annex-D--General-Conditions-of-Contract-for-the-Provision-of-Services.pdf
Annex-E--Special-Data-Protection-Conditions-version-2020.pdf
Annex-F--Vendor-Registration-Form-.pdf
Annex-G--eTenderBox-Supplier-User-Manual.pdf
Annex-H--eTenderBox-Registration-Guide.pdf
Cover-letter--RFQ_23_041_RBAP_PSP.pdf
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CLICK HERE TO LOGINProvision of Cloud Contact Centre System with Customer Relationship Management (crm) Software - Thailand Tender
The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Thailand, has announced a new tender for Provision of Cloud Contact Centre System with Customer Relationship Management (crm) Software. This tender is published on ThailandTenders under THT Ref No: 89410750 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-10-06.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
