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Request for Quotation for the Provision of Customer Relationship Management (crm) Plugin Services for the Private Sector Partnerships of United Nations High Commissioner for Refugees, Representation I...

ThailandTenders notice for Request for Quotation for the Provision of Customer Relationship Management (crm) Plugin Services for the Private Sector Partnerships of United Nations High Commissioner for Refugees, Representation I.... The reference ID of the tender is 89136542 and it is closing on 29 Sep 2023.

Tender Details

  • Country: Thailand
  • Summary: Request for Quotation for the Provision of Customer Relationship Management (crm) Plugin Services for the Private Sector Partnerships of United Nations High Commissioner for Refugees, Representation I...
  • THT Ref No: 89136542
  • Deadline: 29 Sep 2023
  • Financier: United Nations Development Programme (UNDP)
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: RFQ/23/039/RBAP/PS
  • Purchaser's Detail:
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  • Description:
  • Request For Quotation For The Provision Of Customer Relationship Management (crm) Plugin Services For The Private Sector Partnerships Of United Nations High Commissioner For Refugees, Representation I
    UNHCR Thailand needs to create an effective digital ecosystem to support digital fundraising, donor development and communication programs. UNHCR Thailand-s social media especially LINE Official Accounts (@UNHCRThailand, @UNHCRDonation and @UNHCRFamily) including Facebook and Instagram are essential for fundraising in Thailand. To improve donor experience and enhance operational efficiency, we need a customer relationship management (CRM) technology to integrate all channels and plugin required features in one place.We believe that CRM system would create better experience to donors, improve donor satisfaction and minimize manual tasks as well as staff workloads. The service and platform should be easy to operate, and the access should be fully controlled by UNHCR. Besides, support task and maintenance service, the vendor should not have access to backend especially chat history and donor database. The service provider should be able to offer inclusive services and a platform for ...
  • Documents:

 Tender Notice

Annex-B--Technical-response-form.docx

Annex-C--Financial-offer-form-.xlsx

Annex-D--General-Conditions-of-Contract-for-the-Provision-of-Services.pdf

Annex-E--Special-Data-Protection-Conditions-version-2020.pdf

Annex-F--Vendor-Registration-Form.pdf

Annex-G--eTenderBox-Supplier-User-Manual.pdf

Annex-H--eTenderBox-Registration-Guide.pdf

Cover-letter--RFQ_23_039_RBAP_PSP--CRM-PSP-Thailand.pdf

Annex-A--TOR.pdf

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Request for Quotation for the Provision of Customer Relationship Management (crm) Plugin Services for the Private Sector Partnerships of United Nations High Commissioner for Refugees, Representation I... - Thailand Tender

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Thailand, has announced a new tender for Request for Quotation for the Provision of Customer Relationship Management (crm) Plugin Services for the Private Sector Partnerships of United Nations High Commissioner for Refugees, Representation I.... This tender is published on ThailandTenders under THT Ref No: 89136542 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-09-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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