Tender Details

Country: Thailand
Summary: Request for Quotation for the Provision of Customer Relationship Management (Crm) Plugin Services for the Psp Thailand
THT Ref No: 127081417
Deadline: 03 Oct 2025
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFQ/25/022/RBAP/PSP
Purchaser's Detail:
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Description:
UNHCR PSP Thailand is looking for the service and platform to create an effective digital ecosystem to support digital fundraising, donor development and communication programs. UNHCR Thailand's social media especially LINE Official Accounts (@UNHCRThailand, @UNHCRDonation and @UNHCRFamily) including Facebook, Instagram and TikTok are essential for fundraising in Thailand. To improve donor experience and enhance operational efficiency, we want a customer relationship management (CRM) technology to integrate all channels and plugin required features in one place. We will utilise this service to reach out to donors and prospect donors including responding to enquiries, requests regarding to UNHCR works and donation issues and record bank transfer donation from donors. As LINE application and other social media platform are essential and widely used in Thailand, the CRM service is the solution to manage and engage donors, supporters and prospects from these platforms effectively.The service and platform should be easy to operate, and the access should be fully controlled by UNHCR. Besides, support tasks and maintenance services, the service must be compliance with PDPA and cannot access to the backend especially chat history and donor database.The frame agreement will be signed with the successful bidder for the initial duration of 12-months with potentially extendable for a further period of two times 12-months period, subject to satisfactory performance and budget availability...
Documents:

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Request for Quotation for the Provision of Customer Relationship Management (Crm) Plugin Services for the Psp Thailand - Thailand Tender

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Thailand, has announced a new tender for Request for Quotation for the Provision of Customer Relationship Management (Crm) Plugin Services for the Psp Thailand. This tender is published on ThailandTenders under THT Ref No: 127081417 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.